An Unwavering Commitment to Your Security and Privacy
Choosing a safe is one of the most important decisions you can make to protect your valuables. It's an investment in security, peace of mind, and trust. At Liberty Safe, we understand that this trust extends beyond the thickness of the steel and the complexity of the lock. It includes the absolute certainty that you, and only you, have control over who accesses your safe. In today's digital age, questions about "backdoor access" and data privacy are more relevant than ever, and we want to address them head-on with transparency and clarity.
This article explains our firm policy against backdoor access, clarifies how we handle customer data, and empowers you with the knowledge and tools to ensure your privacy is absolute.
What Does "Backdoor Access" Mean for a Safe?
In the world of security, "backdoor access" refers to a hidden method of bypassing normal authentication or security protocols. For a safe, this would imply the existence of a universal master key or a secret code that could a manufacturer or another party to open any safe they've produced.
Let us be perfectly clear: Liberty Safe does not have a "backdoor" or a universal master code that can open all our safes. Each safe has a unique combination set by the user, ensuring individualized security. The trust of over two million homeowners is built on this fundamental principle.
Our Official Policy on Customer Information and Access Codes
While we do not have a backdoor, we have historically maintained a record of the factory-set or registered combination for safes as a customer service. This service helps thousands of customers each year who have lost or forgotten their combination. However, our policy for handling this sensitive information, especially in response to legal requests, is strict, transparent, and puts the customer first.
Our updated Government and Law Enforcement Customer Information Policy is designed to be the strongest in the industry for protecting consumer privacy. We will only release customer information, including an access code if it exists in our system, when legally compelled to do so under the following strict conditions:
- A specific warrant, subpoena, or court order must be issued directly to Liberty Safe.
- The legal order must specifically require the release of the access code for a safe identified by its serial number.
- The requested information must already exist within our system at the time of the request.
Crucially, except where prohibited by law, we will notify customers of any such request to provide them with an opportunity to challenge the order in court. We are committed to defending your privacy and will object to or reject any request that does not meet these stringent legal requirements.
Did You Know?
- Liberty Safe's combination recovery service has assisted thousands of customers who have been accidentally locked out of their safes. This service is a testament to our commitment to customer support.
- You can take full control of your safe's access. Liberty Safe provides a clear process for customers to have their safe's access code permanently deleted from our records.
- Every Liberty Safe is proudly made in the USA from American steel, providing robust physical security that complements our strong privacy policies.
Your Ultimate Control: How to Remove Your Combination from Our Records
Your privacy is paramount. For customers who want the ultimate peace of mind and wish to be the sole holders of their safe's combination, we have established a straightforward process to have your information removed from our system. By taking this step, Liberty Safe will no longer have a recovery code on file, making it impossible for us to comply with any future access requests.
To exercise this option, simply visit our website and complete the Combination Removal Request Form. Please be aware that if you choose this option, it is vital to secure your combination, as we will no longer be able to assist you in recovering it.
This empowers you, the owner, with complete and exclusive control over your safe, just as it should be.
American-Made Security, American Values
As America's #1 safe manufacturer, our roots are firmly planted in the United States. We build our safes, like the popular Centurion Series, for American families and businesses who value security, independence, and privacy. Our policies are a reflection of these values. We believe that protecting your property goes hand-in-hand with protecting your rights. By manufacturing here at home, we maintain control over our quality and uphold the principles of trust and reliability that our customers across the nation expect and deserve.
Your Security is Our Priority
We hope this provides clarity and reassurance about our unwavering commitment to your privacy. If you have any more questions about our policies or need help choosing the right safe, our team is here to help.
Contact Our Security ExpertsFrequently Asked Questions (FAQ)
Does Liberty Safe have a "master key" or "backdoor" to my safe?
No. Liberty Safe does not have a universal master key or a secret backdoor code that can open all safes. Each safe's combination is unique. We maintain individual recovery codes for customer service, but customers have the option to have this data permanently deleted.
Why does Liberty Safe keep my combination on file?
Storing a customer's combination is a service to help owners who might lose or forget their code, or for those who inherit a safe without the combination. This prevents the need for a costly locksmith to drill the safe. However, this is an optional service, and you can request removal of your code at any time.
How can I prevent Liberty Safe from having my combination?
You can ensure you are the only one with access by filling out our Combination Removal Request Form. This action permanently deletes the recovery code from our records, giving you sole control.
What is Liberty Safe's policy on law enforcement requests?
We only provide information when legally compelled by a valid warrant, subpoena, or court order issued directly to Liberty Safe for a specific safe. If legally permitted, we will always notify the customer of the request to allow them the chance to legally challenge it. If a customer has already had their code removed, we have no information to provide.
