Truly disappointed news with regards to this rating and review. We are sorry to here about your lose. We will send you an email to gather more information regarding your situation and regards to the reports regarding your fire. That will helps us to understand the situation more fully.

Were you able to contact our factory after the fire occured? Did you ever contact or work with our customer service agents. We work with our customers when situations like this arise and help them activate their Lifetime Warranty. 

Yes, the FATBOY Jr has two layers in the wall and three in the ceiling and door. The FATBOY Jr has 45 minutes worth of fire protection at 1200 degrees. 

Certain factors can make a difference in the performance of a fire safe. The bigger the home the longer it burns, the speed at which the fire department reaches the location, if it's a volunteer fire department that can delay service, whether or not you have fire hydrants on your street, accelerrants in the surrounding area, and the total time it takes for the fire to be put out and the area around the safe cooled down. If a safe stays in house fire too long, it continues to bake. If the duration of heat surpassed the certification time on the safe, valuables can be affected. 

We will direct our customer service team to contact you first of the week to help where we can. Thanks for bringing this to our attention.

Your FATBOY Jr. safe should have come with concrete lag bolts. I will copy Evan our customer service manager. We can send you some, but we need you to send us your serial # and mailing information.

Remember too, it’s best to store hard drives in another fire box inside your safe. Electronic information on hard drives needs to stay within the 140 degree range during a fire (the Fatboy Jr. safe can protect up to 350 degrees within 45 minutes of a typical home fire). Another tip is to put the fire box as close to the bottom of the safe as you can. The temperature on the floor of the safe can be as much as 100 degrees cooler verses the top shelves during a typical home fire.

Hope this helps. 

It's amazing how many customers wished they would have used the dealer's delivery services after trying the self-install method. Some have even called our dealer back to come out and help them with their safe when it is half way through the door.

Maneuvering safes can be a challenge. We recommend having Liberty's dealers and recommend delivery agents do it with the right power equipment. It is worth the extra fee and will save your back and protect your walls.

We are, however, glad it worked out for you John Doe! Enjoy your safe for many years to come.

Thanks for the clarification Jim. Yes, each safe with a mechanical key locking dial comes with two universal master keys that lock the dial to help keep others from dialing the combination. The optimum security of any safe comes when the dial is spun before locking the dial. We recommend that you not use only the key to lock your safe! The key locking dial is only an aid to keep the honest honest. For example, if two people in the same household know the combination to the safe, the person with the keys can lock the dial and prevent that other person from dialing the combination to open the safe. 

Regarding manipulation, S&G locks are one of the best and most robust locks in the world for home and gun safes. While the mechanical locks installed are not "manipulation proof", they are UL Listed for security and include a relocker security system that if ever drilled or torched, the spring loaded pin inside the lock is triggered and keeps the lock bolt from retracting. Furthermore, Liberty adds another separate relocker security system outside the lock so that if the back plate of the lock is every punched off, it will fire and lock up the door mechanism permanently. That's real security and is included on every UL rated safe, including the FATBOY JR safe you have.

We do extensive security and engineering tests to prove out the security and toughness of every safe we build. We've proven that Liberty Safes buy you MORE TIME TO PROTECT than other brands in their class. It's one of the reasons why we back every UL rated safe with our Lifetime Warranty. If your safe ever has an attempted break-in or goes through a fire, we will repair or replace the safe for as long as you own it. 

Hope this helps. And thanks for your review Jim. The FATBOY Jr is one tough safe and a top seller. Hope you enjoy for many years to come.

On the first con regarding the depth. VERY GOOD CATCH. We have corrected this issue by adding the following specification line on all safes: MIN. DOORWAY CLEARANCE TO DELIVER SAFE (Body Depth +1.5" for non-removable LOCK and handle HUB)

On the second issue, the e-locks prior to the new TITAN locks were good locks but when the handle put too much side bolt pressure against the lock the additional pressure would keep the lock from retracting. The fix is simple. Before entering the code on your elock, center the handle between stopping points and it should work fine.