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(HD250) $249.99

HDX-250 Smart Vault Ratings and Reviews


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Average 4.8 out of 5 stars for 558 customers ratings and reviews


Great construction and appearance . . . biometric sensor complet
written by Returning from Pomona CA under warranty on September 3, 2018
After more than 18 months of ownership, I replaced this "Smart Vault" with something else that reads my fingerprints 100% of the time. After just one month, the HDX-250 was completely unreliable . . . sometime taking 5-10 passes to recognize a fingerprint. Never was able to read any of my wife's fingerprints. Quck access with a key is not what I paid for.

Not impressed so far
written by Hozer on August 2, 2018
I've contacted liberty safe about the biometric scan not functioning and not allowing me to set it up. Liberty is shipping the vault back to their location to see if they can fix it or replace it. So far I'm not impressed with the biometric scan. Hopefully after liberty fixes this one or sends me a new one I'll like it.

Steve M.
written by Steve M. on April 13, 2018
Purchased HDX-250 Smart Vault because of recommendations from online and from friends. Attempted to program finger reader the first time with no success until after I was able to finally get through to a representative. The automated phone answering service would direct to press 3 and then be told it was not valid. After being able to get in contact to the manager, Steve, he professionally described the steps necessary to program which after several finger swipes I was able to finally get it to recognize and program to unlock.

However sometime later I tested the finger sweep and was only able to achieve 7 activation's out of 100. I reset the program and started from the beginning. The second time I was able to open 36 times out of 100. If the finger reader is that sensitive regarding finger placement and pressure this part of the product definitely needs redesign. It does appear that I am not the only customer having this issue. I am sure that there is an answer.

Thanks.
Liberty's Response:
Hi, sorry to hear about your troubles with your unit.  Just like your iPhone we recommend programming your "go to" finger multiple times so that you get a good consistant read no matter what angle your finger is at.


For more instructions on setting up your safe, view our Programming the Liberty HDX-250 video.

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